Tel: 01274 710062
Submission of an Order represents an offer to purchase Goods from The Sweetie People, and we may confirm receipt of this offer via email.
Orders are only accepted by us once your payment has been processed.
We will confirm acceptance of your Order via email. We will make a reasonable effort to ensure that all Orders are fulfilled; however we cannot guarantee the availability of Goods.
If the Goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you, your Order will be cancelled and you will be given a full refund.
We will make reasonable endeavors to ensure your Goods are dispatched to you as quickly as possible after placing your order. In most cases we will dispatch your Goods within 3 working days of order receipt; we will contact you if, for any reason, this is not possible. Delivery times may vary.
Delivery of the Goods will be made to the address provided by you at the time you place your Order, Once the order has been placed we cannot change delivery details.
In the case of non delivery, if either The Sweetie People or our courier is at fault, you will be offered the choice of a full refund or re-delivery.
Handling time before shipping is approx 2 working days,
Any orders placed after 12:00pm on Friday will not be sent or picked up by our couriers until Monday, shipping is a working day service only which constitutes of Monday through to Friday.
We are also CLOSED on Tuesdays. Any orders placed after cut off on Sunday & Monday will be shipped/delivered or available for collection on the Wednesday.
Shipping to Mainland UK:
Local Delivery (within 5 miles of BD12 9NT): Free over £10.00
2nd Class £2.95 3-7 working days
1st Class £3.95 2 - 5 working days
APC Tracked Next Day £6.95 - next working day, cut off 12pm
Shipping to Ireland: 5-9 working days economy £15.95
Wherever customs/security officials of any origin or destination country check any items being shipped/delivered The Sweetie People will make any attempt to ensure that Goods can be delivered as per the estimated delivery date. By agreeing to our terms and conditions you accept that delays may occur due to such checks, and that you will not receive compensation, or discounted rates, arising from such delay (including where customs require you to visit an office to clear or collect an item). Any additional duties or other fees levied by any Customs authority will be payable by the Customer.
Collections: All collections will be held for 7 days, if none collection after 7 days the order will be cancelled & refunded in full unless prior contact has been made.
Cancellations will be considered only if the request is made within 12 hours of placing an order. If you decide to cancel your order and notify us before we have dispatched your items, we will refund your payment and cancel the order - if the order has been despatched then we are unable to accept cancellation of an order.
Cancellations are at our sole discretion.
If an item has already been dispatched and you still wish to cancel, return postage will be need to be paid by the returnee, we advise you send via tracked courier, we will only issue a refund once the item(s) have been received back and checked over and we are satisfied the items have not been used or tampered with.
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. If you are unhappy with an item you receive or if you change your mind please contact us on either 01274 710062 or firstname.lastname@example.org . If your request is upheld you will be asked to return it to us within 14 days, in unused condition, having taken reasonable care of it complete with packaging and all components, and we will refund the price paid for the product.
Some products and services are excluded from this policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty or the wrong product was despatched. In the case of damages you will need to send the item back or send us an email with an attached picture, we will not issue a refund or swap if one of these options is not actioned.
This does not affect your statutory rights.