Terms & Conditions

Last updated: January 2026

These Terms & Conditions apply to all orders placed through The Sweetie People website.

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1. About Us

This website is operated by The Sweetie People ("we", "us", "our").

• Website: https://www.thesweetiepeople.co.uk

• Contact email: thesweetiepeople@hotmail.co.uk

• Trading address: 36-38 Towngate, Wyke, Bradford, BD12 9NT

By placing an order with us, you agree to these Terms & Conditions.

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2. Use of Website

2.1 You must be at least 18 years old or have permission from a parent or guardian to place an order.

2.2 You agree not to misuse this website, attempt unauthorised access, or interfere with its operation.

2.3 We reserve the right to suspend or refuse access to the website if these Terms are breached.

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3. Products & Descriptions

3.1 All products sold are food and confectionery items.

3.2 We take reasonable care to ensure product descriptions, images, weights, and prices are accurate. However, packaging, branding, or appearance may vary due to manufacturer changes.

3.3 Product images are for illustrative purposes only.

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4. Ordering & Contract Formation

4.1 By placing an order, you are making an offer to purchase goods.

4.2 A legally binding contract is formed once you receive an order confirmation email from us.

4.3 We reserve the right to refuse or cancel orders due to stock availability, pricing errors, or suspected fraud.

4.4 If an order is cancelled after payment, a full refund will be issued.

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5. Prices & Payment

5.1 All prices are shown in GBP (£) and include VAT where applicable.

5.2 Delivery charges are displayed at checkout.

5.3 Payment must be made in full at the time of ordering using the available payment methods.

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6. Delivery

6.1 We aim to dispatch orders within the timeframe stated on the website, but delivery times are estimates and not guaranteed.

6.2 We are not responsible for delays caused by couriers, weather conditions, or events beyond our control.

6.3 Risk of loss or damage passes to you once the order is delivered to the provided address.

6.4 Please ensure delivery details are correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.

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7. Cancellation & Returns – Food Products

IMPORTANT NOTICE REGARDING FOOD GOODS

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7.1 Due to the nature of our products, all food and confectionery items are exempt from the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

7.2 This exemption applies because our products are:

• Perishable goods, and/or

• Sealed goods not suitable for return for hygiene and health protection reasons

7.3 We do not accept returns or offer refunds for unwanted or incorrectly ordered food items once they have been dispatched or delivered.

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8. Faulty, Damaged or Incorrect Items

8.1 You are entitled to a refund or replacement if goods are:

• Faulty

• Damaged in transit

• Incorrect

• Unfit for consumption

8.2 You must notify us within 48 hours of delivery with photographic evidence where possible.

8.3 This does not affect your statutory rights under the Consumer Rights Act 2015.

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9. Allergens & Food Safety

9.1 Products may contain or come into contact with allergens including (but not limited to) nuts, milk, gluten, soy, and sulphites.

9.2 While allergen information is provided where available, we cannot guarantee an allergen-free environment.

9.3 It is the customer’s responsibility to review allergen information before purchase.

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10. Liability

10.1 We are not liable for losses that were not foreseeable at the time of contract.

10.2 Our total liability shall not exceed the value of the order placed.

10.3 Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

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11. Intellectual Property

11.1 All content on this website, including images, text, logos, and branding, is owned by or licensed to us.

11.2 You may not reproduce or use any content without prior written permission.

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12. Privacy & Data Protection

12.1 We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

12.2 Please refer to our Privacy Policy for full details.

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13. Changes to These Terms

13.1 We may update these Terms & Conditions from time to time.

13.2 The version in force at the time of your order will apply.

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14. Governing Law

14.1 These Terms are governed by the laws of England and Wales.

14.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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15. Contact Us

If you have any questions about these Terms or your order, please contact us:

📧 Email: thesweetiepeople@hotmail.co.uk
📮 Address: 36-38 Towngate, Wyke, Bradford, BD12 9NT