Question 1

Where are you based?

Accepted Answer

You’ll find us at 36–38 Towngate, Wyke, Bradford, BD12 9NT. There is free roadside parking right outside.

Question 2

What are your opening hours?

Accepted Answer

We open the followingMonday11am-7pmTuesdayCLOSEDWednesdayCLOSEDThursday11am-7pmFriday11am-8pmSaturday11am-8pmSunday11am-5pm

Question 3

Do you offer local delivery?

Accepted Answer

Yes! We offer local delivery within a 5 mile radius, you can choose the option at checkout if it is available to you.

Question 4

Can I collect my order in store?

Accepted Answer

Definitely, you’re welcome to click and collect from our shop in Wyke, choose the option from the drop down box at checkout. We’ll let you know when your order is ready for pickup. Please bare in mind we are closed on Tuesdays & Wednesdays.

Question 5

When will my order be shipped?

Accepted Answer

We ship orders on our working days only. If you place your order after 12pm on Monday, it won’t be shipped until Thursday, as we’re closed on Tuesdays and Wednesdays.

Question 6

Do you cater for allergies and dietary needs?

Accepted Answer

Yes! We offer a wide range of sweets that are halal, vegetarian, vegan, sugar free and gluten-free. If you're ordering in store or online, just let us know your requirements and we’ll help you choose suitable options. Or look out for the symbols on product titles (V = vegetarain, VE = vegan, GF = gluten free & SF = sugar free)

Question 7

Do you do corporate orders and staff gifts?

Accepted Answer

Yes! We supply corporate sweet hampers, branded gifts, and workplace treats for businesses of all sizes. We also offer pop-up sweet shops at workplaces and events, just ask!

Question 8

How far in advance should I order for events?

Accepted Answer

For large orders (e.g., weddings, corporate events, big parties), we recommend getting in touch at least 2–3 weeks in advance. For smaller custom orders, 3–5 days is usually fine.

Question 9

What if an item is out of stock?

Accepted Answer

The selection of sweets in each mix may change depending on stock availability and exciting new arrivals. We’re always working to bring you the freshest and most delicious sweets!
Occasionally, the mix might vary slightly due to stock changes or new products. If a sweet is swapped out, it will be replaced with either more of the existing sweets or a very similar treat, so you’ll still enjoy a bag packed full of tasty delights!

Question 10

My order was cancelled without me asking for it to be, why?

Accepted Answer

We reserve the right to cancel any order prior to dispatch. A legally binding contract is only formed once your order has been shipped. Cancellations may occur for various reasons, including (but not limited to) fraud prevention, suspected fraudulent activity, pricing errors, or technical glitches.

Question 11

Can I amend my order after I’ve placed it?

Accepted Answer

If your order hasn’t been dispatched yet, get in touch as soon as you can and we’ll do our best to help! Once it’s on its way, we can’t make changes, so please contact us straight away!

Question 12

What should I do if my order arrives damaged or there’s a problem?

Accepted Answer

Please contact us as soon as possible with your order number and a few photos if you can. We’ll take a look and work with you to sort it out quickly!

Question 13

Can I order custom sweet hampers or party bags?

Accepted Answer

Absolutely! We love creating custom sweet hampers and party bags for gifts, events, and special occasions. Tell us what you need and we’ll help make it extra sweet!

Question 14

Do you deliver across the UK?

Accepted Answer

Yes, we do! We offer UK delivery so you can get your sweet fix wherever you are. Just pop your order in and check the delivery options at checkout!

Question 15

Do you offer made-to-order sweets for events and celebrations?

Accepted Answer

Yes! From birthdays to weddings and corporate events, we can help put together sweet treats that suit your occasion. Send us your ideas and let’s make it happen!

FAQs

find the answer

Frequently asked questions

Where are you based?

What are your opening hours?

Do you offer local delivery?

Can I collect my order in store?

When will my order be shipped?

Do you cater for allergies and dietary needs?

Do you do corporate orders and staff gifts?

How far in advance should I order for events?

What if an item is out of stock?

My order was cancelled without me asking for it to be, why?

Can I amend my order after I’ve placed it?

What should I do if my order arrives damaged or there’s a problem?

Can I order custom sweet hampers or party bags?

Do you deliver across the UK?

Do you offer made-to-order sweets for events and celebrations?

QUICK LINKS

VISIT US

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FAQs

find the answer

Frequently asked questions

Where are you based?

What are your opening hours?

Do you offer local delivery?

Can I collect my order in store?

When will my order be shipped?

Do you cater for allergies and dietary needs?

Do you do corporate orders and staff gifts?

How far in advance should I order for events?

What if an item is out of stock?

My order was cancelled without me asking for it to be, why?

Can I amend my order after I’ve placed it?

What should I do if my order arrives damaged or there’s a problem?

Can I order custom sweet hampers or party bags?

Do you deliver across the UK?

Do you offer made-to-order sweets for events and celebrations?

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QUICK LINKS

VISIT US

SUBSCRIBE